Frequently Asked Questions

Q. Can I change my order? (as part of our cancellation Policy)

A. If you wish to cancel your order please contact us straight away. We may be able to remove it if given enough time before our ordering cut offs. If however the order with the growers in Holland has been placed, we unfortunately will not be able to cancel the delivery. Your item will have already been packed and shipped that day.

 

Q. Can I change address of delivery after placing the order?

A.. Yes not a problem, just email us ASAP at BargainPlantsJersey@gmail.com.

 

Q. WHAT about refunds?

A.If you are not happy with your purchase when the item has been delivered please contact us immediately (within 24 hours). We can offer a replacement or a full refund  only if the plant or item is damaged but not given if you are not requiring the item any more. (please look at our returns policy) The damaged item will need to be returned to us before any transaction can be made. Where an assessment will be made of the product..

Q. Can I choose the day my order gets delivered?

A. Our deliveries come to the Island Wednesday and Saturday. We can generally stick to those days, however if you email us we can make alternative arrangements.

Q. If I am not home will my order still be delivered?

A. Like the postal service, If we can not deliver in a safe place ie: shed/porch then we will pop a note in a letter box stating that we have tried. Please contact us to make alternative arrangements. If you have a special delivery area? please email us direct with those details and we will take note.

Q. I would like to order a large amount of items, can I get further discount?

A. Yes you can. Please contact us and we can start a conversion about further reductions.

 

Q. What are your office hours?

A. Office hours? What are those?  We are an online based business so please feel free to contact us via email at any point and we will endeavour to return an email a.s.a.p.

Q. I see and item on your website that  says “out of stock” but I really would like to buy it, can I?

A. Yes you can, just email us and we will check with our suppliers.

Q. Is your website secure?

A. Yes, all communications with the secure order form is securely encrypted and all payments are process by Paypal. We do not store any payment details ourselves and will never pass any of your customer details to a third party. (please note in our T&C)

 

Q. Where do the plants come from?

A. All our plants are brought in from our Holland based supplier, who subsequently purchases from all over Europe the Far East and Africa.

Q. What is your data Privacy policy?

A. You can read the full thing here.

Q. WHERE ARE YOU LOCATED?

A. This is an online store - we do not have a public office for you to visit, however for info our home address is Moss Cottage, La Neuve Route, Trinity, Jersey Channel Islands, JE3 5DE

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